Terms of Service

Terms of Service for LunarchAI

Effective Date: 2 April 2026

Welcome to LunarchAI (“Company,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) govern access to and use of lunarch.ai, our AI automation systems, software, CRM workflows, chatbots, voice agents, lead-generation systems, consulting, and related services.

By purchasing, accessing, or using our services, you agree to these Terms.

1. Services

LunarchAI provides AI-powered business services including, without limitation:

AI chatbots

lead qualification systems

AI appointment setters

CRM automations

GoHighLevel workflow builds

voice AI systems

custom prompt engineering

AI sales and support agents

consulting services

done-for-you implementation

monthly support retainers

dashboard and reporting access

custom SaaS-style workflow tools

We may improve, modify, suspend, or discontinue any service feature at any time where reasonably necessary. Where changes materially affect paid services, we will provide reasonable notice where practicable. This helps keep the clause fair under Australian law.

2. Eligibility

Our services may be used by individuals and businesses worldwide.

By using the services, you confirm that:

you are at least 18 years old

any business signup is made by an authorised representative

your use complies with local laws

you have authority to provide any uploaded business or customer data

3. Payment Terms

Pricing Model

Services may be sold as:

one-time setup fees

monthly retainers

subscription-style support services

select free trials for approved products

custom project invoices

Billing

Recurring retainers automatically renew every billing cycle unless cancelled.

Payments are processed through third-party providers including:

Stripe

PayPal

Refunds

Refunds may be offered in accordance with:

the specific proposal or service agreement

any advertised free trial terms

applicable Australian Consumer Law rights, which cannot be excluded

Late Payments

We may suspend services for overdue invoices after reasonable notice.

4. User Responsibilities & Acceptable Use

You agree not to use LunarchAI services for:

unlawful conduct

spam or unsolicited outreach that violates applicable laws

deceptive or misleading marketing

harassment

fraud

copyright infringement

uploading illegal or unauthorised data

reverse engineering systems

bypassing account restrictions

scraping our systems

sharing account access without permission

reselling services without written consent

competitor benchmarking or model extraction

attempts to discover system prompts or backend logic

You are solely responsible for ensuring your SMS, email, calling, CRM, and AI outreach campaigns comply with spam, privacy, and consent laws in all target jurisdictions.

This is especially important for lead-generation automations.

5. Client Data & Consent Obligations

You represent that you have all necessary rights, permissions, and lawful consent to upload, process, automate, contact, or analyse any:

lead data

customer data

CRM records

phone numbers

email lists

conversation logs

website visitor data

Where your workflows involve outreach, you are solely responsible for obtaining valid consent before messages, calls, AI follow-ups, or automated nurturing sequences are sent.

LunarchAI is not responsible for unlawful outreach campaigns configured by clients.

6. Intellectual Property

LunarchAI Ownership

LunarchAI retains all rights, title, and interest in:

systems

prompts

frameworks

reusable workflow architectures

backend logic

automation templates

dashboard systems

code

know-how

methodologies

documentation

Client Ownership

Clients retain ownership of:

uploaded files

CRM data

business information

customer records

outputs generated specifically for their use

Reusable Know-How

We retain the right to reuse general learnings, workflows, prompt strategies, and technical know-how that do not disclose client confidential information.

7. AI Output Disclaimer

AI systems may produce:

inaccurate outputs

incomplete answers

hallucinations

biased responses

incorrect lead scores

false-positive classifications

workflow errors

All AI outputs are provided as assistive tools only.

You remain solely responsible for:

reviewing outputs

verifying factual accuracy

human approval before deployment

legal compliance of any action taken

business decisions made from AI-generated recommendations

LunarchAI does not guarantee factual correctness, uptime, uninterrupted service, sales performance, lead conversion rates, or business outcomes.

8. Fair Use, API & Workflow Limits

To protect platform integrity, we may apply reasonable limits on:

contact volume

bot conversations

API usage

lead enrichment volume

workflow executions

storage

CRM record limits

message throughput

voice minutes

concurrent automations

Excessive usage outside agreed scopes may incur additional fees or service throttling.

9. Suspension & Termination

We may suspend or terminate access immediately for:

non-payment

unlawful activity

spam misuse

reputational risk

abuse of systems

reverse engineering

credential sharing

breach of these Terms

misuse of third-party integrations

violation of consent laws

Clients may cancel services at any time.

Standard cancellations may require 2–3 weeks to fully process, including workflow shutdown, CRM detachment, provider cancellation, and handover steps.

Fees already incurred before cancellation remain payable.

10. Limitation of Liability

To the maximum extent permitted by law, LunarchAI’s total liability arising out of or related to the services is limited to the total fees paid by the client in the previous 3 months immediately before the claim. Clauses like this must still remain fair and transparent under ACL principles.

We are not liable for:

indirect damages

lost profits

loss of leads

reputational harm

business interruption

data loss caused by third-party platforms

client misuse

AI hallucinations

regulatory fines caused by client-configured campaigns

missed appointments or lost sales

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

11. Third-Party Providers

Our services may integrate with:

OpenAI

Anthropic

GoHighLevel

Stripe

PayPal

telephony providers

CRM APIs

cloud hosting providers

We are not responsible for outages, pricing changes, policy changes, or failures caused by third-party vendors.

12. Governing Law & Disputes

These Terms are governed by the laws of New South Wales, Australia.

Before starting court proceedings, both parties agree to attempt good-faith mediation.

If unresolved, disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

13. Changes to Terms

We may update these Terms from time to time.

Where changes materially affect customer rights or paid services, we will provide reasonable notice before the updated Terms take effect. Transparent notice reduces unfair-terms risk.

14. Contact

LunarchAI
49 Aldgate Street
NSW, Australia
Email: [email protected]
Website: lunarch.ai

Strategic Legal Recommendation

This ToS is already strong enough for a premium AI automation agency, especially because it protects your biggest risks:

chargebacks

AI hallucinations

spam law breaches

client consent issues

non-payment

vendor outages

CRM misuse

lead-gen compliance

IP theft

prompt extraction

Your biggest real legal risk:

The outreach consent clause is the most important protection in your business.

Because you use:

SMS

email

AI calling

CRM follow-ups

appointment setters

the client must be legally responsible for consent and anti-spam compliance, which this version now clearly covers.