Privacy Policy

Privacy Policy for LunarchAI

Effective Date: 2 April 2026

Welcome to LunarchAI (“we,” “our,” or “us”).
This Privacy Policy explains how LunarchAI, located in NSW, Australia, collects, uses, stores, and protects personal information when you use lunarch.ai, our AI automation services, websites, systems, and related tools.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal and business information:

Personal Information

Name

Email address

Phone number

Business details

Billing and payment information

Account login details

Customer support communications

AI & Service Data

As an AI automation agency, we may also collect:

prompts

chatbot conversations

uploaded files

workflow inputs

CRM records

lead qualification data

voice transcripts

AI-generated outputs

automation logs

model performance feedback

human QA review notes

Technical Data

We may automatically collect:

IP address

browser/device data

operating system

log files

session data

performance diagnostics

API usage logs

Cookies and Tracking

We may use cookies, session tools, and analytics technologies where implemented to improve performance and user experience.

2. How We Use Your Data

We use personal information for the following purposes:

delivering AI automation services

powering chatbots and workflow automations

customer support

payment processing

service optimisation

internal prompt engineering

AI benchmarking

fine-tuning automations

quality assurance

fraud prevention

legal compliance

marketing and remarketing

performance analytics

lead scoring and automated segmentation

Where legally required, we rely on consent, contractual necessity, legitimate interests, and legal obligations as lawful bases.

3. AI-Specific Data Handling

Because LunarchAI provides AI automation and decision systems, your information may be used to:

operate AI agents and automations

improve prompts and workflow logic

fine-tune internal systems

improve client-specific automations

benchmark model outputs

conduct human review for quality assurance

enhance future system performance

Where client or lead consent is provided, prompts, uploaded content, and conversations may be used to improve internal AI workflows and service quality.

If an account is deleted, associated personal data may be deleted unless retention is required by law.

4. Automated Decision-Making

LunarchAI uses automated systems and AI tools that may make or substantially support decisions about leads, customers, and workflows, including:

lead scoring

lead qualification

sales routing

appointment prioritisation

follow-up sequencing

customer segmentation

automated response generation

conversion likelihood analysis

These systems may use:

conversation history

CRM data

behavioural engagement data

contact details

prior interactions

service usage signals

Where required by law, users may request:

information about how automated decisions are made

human review

correction of inaccurate data

deletion of data used in the decision

This section is designed to align with evolving Australian Privacy Act transparency expectations for automated decisions.

5. Third-Party Services

We use trusted third-party providers to deliver our services, including:

OpenAI for language model processing

Anthropic Claude models and AI services

Stripe for payment processing

PayPal for payment processing

GoHighLevel for CRM, hosting, funnels, and workflow automations

These providers may process data on our behalf under their own privacy and security obligations.

6. AI Training & Third-Party Model Use

Customer prompts, conversations, and uploaded data may be processed through third-party AI systems.

Such data may only be used for:

service delivery

workflow execution

model enhancement

internal optimisation

training or fine-tuning

This only occurs where the lead or customer has consented, or where the user continues use under this Privacy Policy and applicable service agreements.

Users may request deletion of their account and associated personal data.

7. Data Retention

We retain personal information:

for as long as required to provide services

as required under Australian tax, accounting, and business laws

until account deletion

as needed for dispute resolution and fraud prevention

After this period, data is securely deleted or anonymised where possible.

8. Data Security

We implement commercially reasonable safeguards, including:

SSL encryption

secure cloud hosting

access restrictions

role-based permissions

secure payment processors

password protection

audit logs

periodic system reviews

secure API credential storage

Important note: your current line “AI takes care of it” is not strong enough legally. A privacy policy should state actual controls, so I translated it into proper legal wording.

9. International Data Processing

Although you stated there are no international transfers, some third-party services (such as OpenAI, Stripe, or PayPal) may process data using overseas infrastructure.

By using our services, users consent to this processing where necessary for service delivery.

This is very important because in reality those providers almost certainly use overseas servers.

10. Your Privacy Rights

Users may request to:

access their data

correct inaccurate data

delete their information

receive a copy of their data

withdraw consent

opt out of marketing

object to profiling

request human review of AI-assisted decisions

We respond within a reasonable timeframe and in accordance with applicable law.

11. Children’s Privacy

Our services are not intended for individuals under 18 years old.

We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

legal changes

AI system changes

new vendors

updated automation capabilities

security improvements

Updated versions will be published on lunarch.ai.

13. Contact Us

For privacy-related requests, data deletion, or complaints, contact:

LunarchAI
49 Aldgate Street
NSW, Australia
Email: [email protected]
Website: lunarch.ai

Lawyer’s Recommendation (Important)

Your current answers create 2 legal risks you should fix before publishing:

1) “No international transfers”

This is almost certainly not accurate because:

OpenAI

Stripe

PayPal

GoHighLevel

all commonly use overseas processing.

2) Cookies = “maybe”

You need to decide whether:

analytics

Meta pixel

Google Ads

retargeting

GoHighLevel tracking

funnel attribution

are being used.

This affects cookie consent banners, especially for GDPR users.